Our Policies
Committed to Best Practice
At Stepping Stones DS, we are dedicated to upholding best practices in governance and ensuring all our policies meet the highest standards.
Our Policies and Commitment to High Standards
We are committed to operating with transparency, accountability, and the highest standards of care. Our policies outline the principles and practices that guide how we support children and young people with Down syndrome, their families, and our wider community. These documents ensure we remain safe, inclusive, and consistent in everything we do, while reflecting our values and responsibilities as a charity.
Please explore the policies listed below, and if you have any questions or need further information, feel free to contact us.
Privacy Policy
If you would like to view a copy of our privacy notice please click on the following link: Privacy Policy
Safeguarding Policy
At Stepping Stones DS, keeping everyone safe is important to us. We make sure all our staff and volunteers know how to spot any signs that something might be wrong and what to do if they’re worried about someone.
This means that everyone involved in our organisation goes through necessary background checks and receives thorough training. By doing this, we ensure that each staff member and volunteer understands how to keep people safe, respond appropriately in different situations, and follow our safeguarding procedures.
We believe that every person deserves to be respected, listened to, and included in decisions about them, no matter how old they are or how they communicate. We always handle personal info carefully and only share it with people who really need to know, so you can be sure your privacy is protected.
If you would like further information regarding our safeguarding policies and procedures please download a copy of our Safeguarding policy here SSDS Safeguarding Policy You can also access an easy read version here: SSDS Safeguarding Policy – Easy Read
If you would like a copy of our Safeguarding policy please email: enquiries@steppingstonesds.co.uk
Compliments and Complaints Policy
At Stepping Stones DS, we are committed to providing exemplary service and value all feedback from those who interact with our charity. Whether you would like to share a compliment about a positive experience, commend a staff member, or express your appreciation for our work, or if you feel that any aspect of our service has not met your expectations or you have concerns about how something was handled, we have a clear and accessible complaints procedure to ensure your voice is heard.
If you would like further information regarding our compliments and complaints policies and procedures please download a copy of our Compliments and Complaints policy here: SSDS Compliments and Complaints Policy
If you would like a copy of our Compliments and Complaints policy please email: enquiries@steppingstonesds.co.uk
